Bethany College IT is responsible for providing computer services up to the data outlet on your wall.  Students are responsible for maintenance from the wall outlet to their computer and/or other devices.  Staff members are prohibited from servicing any software/hardware issue relative to a student’s personal computer. 

When a student encounters problems connecting to the Internet from his/her room, the student must contact a Residence Life Staff member in their building. The Residence Life Staff member will assess the outlet with regard to connectivity, and report connectivity issues to the Computer Services Office. 

Data outlets are sometimes called a data jack, network jack, network outlet, or wall jack. The data jack is in a faceplate mounted in the wall, baseboard or outlet box on the wall. It is slightly larger than a telephone jack.  All data outlets have an identification tag that has the room number it is first.  A tag might read 1118-1-2 or 355-1.  The first number, 1118 or 355, is the room number.  If there is a problem with a data jack, the entire number sequence on the tag, and building name, must be reported.  Your RA will inform you on the reporting procedures.

Please note:

Data jacks and telephone jacks are not the same. The telephone network is not the data network.

There is no data on the telephone network. If you get a dial tone, it is not a data jack.

Process:

If the Residence Life Staff member finds that connectivity is not an issue, then no further assistance will be provided.  If upon inspection connectivity cannot be established or not properly functioning, the Residence Life Staff member will contact Computer Services Office for further assistance. If it is necessary for a Computer Services staff member to visit the student’s room for further review of the problem, the staff member will be accompanied by a Residence Life Staff member at all times. 

General Steps

• Check to see if your roommate’s computer works in your jack.  If yes, then it is an issue with your own personal computer that you must resolve, and no further support will be provided by the Computer Services staff.
• If you have established that the jack is not working, notify your RA/SRA/AC, and s/he will submit an IT service request.  If you would like to submit your own IT request, you must go the Bethany website under Computer Services, then Service, then “report problems with residence hall connectivity issue.”  You may utilize a computer lab computer or a computer in the mailroom of the Pihlblad Union.